European Animal Welfare


This Cookies Policy is part of this website’s General Terms and Conditions and Privacy Policy. By accessing and using this website, you agree to its General Terms and Conditions, and, therefore, to its Privacy and Cookies Policy. Please read them carefully.

Thank you for visiting our website. To improve your user experience, we have drafted this Cookies Policy as transparently as possible.

What are cookies?

A cookie is a small text file that a website stores in your computer when you visit the site. They thus recognise you whenever you access the website, enabling the website administrators to improve its quality and usability.

Cookies are essential to how the Internet works. They cannot harm your equipment or device. When enabled in your browser, they help identify and solve operating errors.

Types of cookies

There are different types of cookies. They work in similar ways, with slight differences.

a) Session cookies: Session cookies, also known as “temporary cookies”; only retain information about a user’s activities for as long as they are on the website. Once the browser is closed, the cookies are deleted. They help websites recognise user devices, enhance website security or website functionality. They do not store personal information about the user.

b) Permanent cookies: Permanent cookies, also known as “persistent cookies”, are stored in the user’s device and remain in operation even after the web browser has been closed. They must be cleared after a certain time. They remember user actions and preferences, and help administrators understand how users reach their website and how to improve website services.

c) Functional cookies: They remember user actions and preferences, e.g. login details or language preferences. The information they collect is stored anonymously (no names, addresses or other personal data are stored).

d) Third-party cookies: Third-party cookies are installed by third parties with the aim of collecting certain information from web users to carry out research or for advertising purposes. They are typically used by social media (e.g. Facebook) and external content platforms (e.g. Google Maps). Also, they are commonly used by advertisers who want to ensure that products and services are marketed towards the right target audience.

e) Analytics cookies: Cookies used for analytics collect data that allow services to understand how users interact with a particular service. This information allows services to improve content and build better features that improve user experience.

Use of cookies

PROVACUNO and INTEROVIC use functional cookies on their website to ensure adequate display of website contents and proper website functioning; and analytics cookies to collect aggregate/anonymous data about user behaviour, e.g. number of website visitors, number of visitors for individual pages, user origin, day and time of visits, platform, search keywords, etc.

Cookies are used for:

  • Customising the navigation experience, including language preferences, and distributing network traffic in order to balance website load.
  • Improving our website on the basis of content/design relevance for users.

PROVACUNO and INTEROVIC do not have access to the cookies installed in the hard disk of your equipment or device from web servers other than its own.

How to change your cookie settings

In compliance with the current legal regulations, INTEROVIC and PROVACUNO give you the information you need to change the cookie settings in your browser/s according to your privacy and security preferences. Below you will find the links to the official support services of the main browsers.

By changing the cookie settings in your browser/s, you can block cookies or set your browser/s to ask for permission when a server is trying to install cookies in your equipment or device.

a) Microsoft Internet Explorer: Tools > Internet options > Privacy > Settings. More info at and

b) Firefox: Tools menu > Settings > Privacy & Security > Cookies and Site Data. More info at

c) Chrome: Settings > Privacy and security > Cookies and other site data. More info at

d) Opera: Settings > Advanced > Privacy & Security > Site settings > Cookies and site data. More info at

C/ Agustín de Bethancourt nº 17, 6ª Planta
28003 – Madrid – Spain
Phone number: +34 91 833 64 72
Email address:

Avenida Pio XII, Nº 6 – 3rd floor
28016 – Madrid – Spain
Phone numbers: +34 91 71 291 25 | +34 696 32 65 62
Email address:

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RRSS  Interovic

RRSS Provacuno

Animal Welfare



This Privacy Policy forms part of the General Terms and Conditions that govern the website (hereinafter, the Website).

Last updated on 20th April 2022

In accordance with personal data protection regulations, and pursuant to the provisions set out in Articles 13 and 14 of the EU Regulation 2016/679, General Data Protection Regulation, by means of this Privacy Policy, the User is hereby informed of the following:

Personal Data Processing Controller


PROVACUNO (hereinafter, the Controller), with registered address at Avenida de Pio XII, 6, 3º Planta, Postal Code: 28016 (Madrid) and Tax Code: G-87305009, is responsible for the processing of the data provided by users (“Users”) via the Website.

You may contact PROVACUNO via the aforementioned postal address, by e-mail to, or by telephone on 91 7129125.

We reserve the right to modify or adapt this Privacy Policy at any time, so we recommend that you review it.

Data subjected to processing


The controller will process the identification and contact data provided by the user via the contact form, or by contacting the Controller via e-mail, along with other data included by the user.  Furthermore, INTEROVIC AND PROVACUNO may anonymously process the user’s IP address, operating system or browser and even the duration of the visit.

Data will be processed for the following purposes:

  • Respond to consultations, applications or requests.
  • Administer the service requested, answer applications or process requests.
  • Information by electronic means, regarding an application.
  • Carry out an analysis and improvements to the Website, regarding INTEROVIC and PROVACUNO information.
  • Improve the commercial strategy.

Data processing is based on the data subject’s acceptance and consent: completing a form or clicking on the submit button implies that the user has been informed and has expressly given consent to the processing of his/her data based on this Privacy Policy.

All our forms include an * in relation to compulsory fields.  If you fail to provide these fields or do not tick the acceptance of the Privacy Policy box, the information cannot be submitted.

Third-Party Data Processing

As a general rule, the Controller will only process data provided by its owners.  If third-party data is received, these individuals must be informed and their prior consent obtained, otherwise INTEROVIC and PROVACUNO shall not be held liable for any breach of this requirement.

Data related to Minors

INTEROVIC and PROVACUNO will not process data related to children under the age of 14.  Therefore, the user must abstain from facilitating them if they are under this age or, where appropriate, facilitating data of third-parties who are under this age.  INTEROVIC and PROVACUNO shall not be held liable for any breach of this provision.

Security Measures Applied

INTEROVIC and PROVACUNO have adopted an optimum level of security for information, providing the measures and adopting the technical and organisational measures in accordance with the state of the technology so as to avoid the loss, improper use, alteration, unauthorised access or theft of Personal Data.

Communication to Third Parties

Users’ personal data may be transferred to:

  • National Tax Administration Agency and banks and financial entities for the payment of the service provided or product acquired; by virtue of the legal obligation.
  • The necessary Processing Officers for the provision of the service, who will have signed a service provision contract in which they undertake to maintain the same level of privacy as that of the controller.

Should any transfer involve an international data transfer using American applications, it will be governed by the contractual clauses approved by the European Commission.

User Rights

The Data Protection Regulation provides the user with a series of rights, which INTEROVIC AND PROVACUNO, as controllers, must fulfil:

  • Right to know whether his/her data is being processed or not.
  • Right to access personal data subject to processing.
  • Right to request rectification of inaccurate data.
  • Right to request data erasure if they are no longer necessary for the purpose for which they were collected or if consent is withdrawn.
  • Right to request the limitation of data processing in certain cases, whereby data shall only be preserved in accordance with legal obligations.
  • Right to data portability, which will be provided in a structured format, for common use or mechanical reading; or they may be sent to the newly appointed controller. or request its transmission to a third party. Only valid in certain circumstances.
  • On presenting a complaint to the Spanish Data Protection Agency or the competent control authority.
  • On withdrawing consent to any processing that may have previously been given, at any time.

To facilitate the process and fulfil the principle of accuracy of the data, the Controller will be grateful for the communication of any modification to the data.

To exercise the aforementioned rights, the user may request a form from INTEROVIC and PROVACUNO or use those prepared by the Spanish Data Protection Agency or third parties. These forms must be signed electronically or be accompanied by a photocopy of the ID Card. In the event of representation, a copy of the user’s ID Card must be provided or electronic signature by the user.  Forms may be submitted in person, sent by letter or e-mail to the Controller’s address indicated at the start of this text.

Depending on the right exercised, INTEROVIC and PROVACUNO will reply within one month of receipt of the application, and within two months if the issue is extremely complex, whereby the user will be notified.


This Website uses Cookies. Should you require further information, please access our Cookies Policy.

Preservation of Personal Data
  • Personal data will be kept for as long as the user continues to be related to the controller.
  • Once the relationship is terminated, the data processed for each purpose will be preserved for the legally specified periods, including the period that may be required by a judge or a court, bearing in mind the period required for legal proceedings.
  • Therefore, processed data will be preserved for the duration of the legally established periods referred to above, if there is a legal obligation to do so or, in the absence of this legal period, until the data subject requests its elimination or withdraws consent.
  • INTEROVIC AND PROVACUNO will keep all of the information and communication related to the provision of the service, for as long as the product or service guarantees are valid, in order to address any claims.
  • For further information on preservation periods, the following table can be consulted:

C/ Agustín de Bethancourt nº 17, 6ª Planta
28003 – Madrid
Tfno: 91 833 64 72

Avenida Pio XII, Nº 6 – 3ª planta
28016 – Madrid
Tfnos: 91 71 291 25 | 696 32 65 62